Susan relocated from New York to Brookline, where she soon met and married a native Bostonian. Her meticulous attention to detail and strong communication skills were developed in the course of her first career as a Respiratory Therapist and as the mother of two children. She is a member of the National Association of Realtors and holds the additional designations of Accredited Buyer Representative (ABR), Certified Residential Specialist (CRS), and Seniors Real Estate Specialist (SRES). She especially enjoys using her real estate knowledge to help guide buyers in finding a place to call home.
We were so happy with our experience buying our first home with Sue Carroll that we asked her to help us sell our first house, and buy our second house. She's wonderful to work with - we've had a great experience with her and if need be would definitely use her again. I highly recommend Sue.
Emily A, West Roxbury and Norwood
Sue is an incredibly knowledgeable, professional, patient, smart and exceptionally hard working real estate agent. She has now helped us purchase 2 homes and each time she proved her value in spades! Sue has been with us 100% through our journey to purchase each of our homes, leaving no stone unturned. She is very knowledgeable of the real estate market, and more importantly, I trust and respect her opinion and truly enjoy her company. I would recommend Sue to anyone looking for a smart, hard-working and ethical real estate agent to help find (or sell) that perfect home.
Jill C, Brookline and Newton
I bought 2 properties with Sue in 2013. She was VERY excellent! She was very knowledgeable, responsible, detail-oriented, and always on time with appointments. I was a first-time home buyer when I bought the first property. Sue literally walked me through all of my confusions, concerns, and uncertainties. She was very patient, and easy to communicate with. She always gave me heads-ups on what I needed to expect to do in the next step, which helped me a lot, as a first-time buyer. She also had great network in the field of real estate. At the time when I was looking for the second property, she was able to find me privilege through her network to see the property before listing. Last but not least, I'd like to emphasize that Sue is a fast responsor on both emails and phone calls. It was very important to fight for a good property especially when market is as hot as in summer 2013, i.e., going to open house on Sunday afternoon and getting an offer in by evening. Therefore, I recommend Sue with no hesitation!
Qi, Newton and Brighton
Metro Realty was absolutely fantastic. They helped us to find and close on the perfect home for my family. The real
estate market in Boston is very competitive, but Metro Realty helped us to have an advantage with knowledgeable
real estate agents. Our real estate agent, Sue Carroll, went above and beyond the call of duty to help us find our new
home, setup electricians and plumbers, and ultimately close on our new home. I give Metro Realty my strongest
recommendation for anyone looking for real estate in the Boston area.
Sue Carroll and Metro were great to work with! They have a ton of experience and helped us in the process with
ease. I would highly recommend using them for your home search and purchase.
Sue Carroll was excellent to work with. She was incredibly knowledgeable and helped guide us through our
complicated transaction. She is very responsive and goes above and beyond what she needs to do. Would highly
While our daughter was attending Boston University we needed to find a apartment for her.We are from New York
City and were unfamiliar with the neighborhood. Lucky for us we went to the Metro Realty office and had the good
fortune of meeting Sue Carroll. Sue listened to our concerns and showed us the diverse neighborhoods and found us
the perfect condo for our daughter. After owning the condo for ten years we decided to list the condo for a larger unit.
Sue not only listed the apartment for us, but personally handled the updating of the apartment for us while my wife
was helping me recuperate in NYC. Sue sold our condo for above asking price. We not only found a realtor that day
but a cherished friend. Sue is very knowledgeable and her expertise in the real estate market of Brookline and Boston
is unsurpassed. As out of state owners Sue went above and beyond whenever we had a problem in those ten years .
Sue Carroll will always be our realtor and a wonderful friend. We highly recommend Sue Carroll of Metro Realty, you
too will have a new cherished friend.
Tom & Nancy M
Sue Carroll – We have the most wonderful experience with Sue Carroll and we absolutely LOVE her!! We want to
give her ten stars on a five-star- scale! She is very knowledgeable, very nice, honest, detail oriented, diligent! She also
has a lot of experience. Four years ago, we were able to buy our first house with the help from Sue. We basically
learned everything from scratch and Sue was always there, explaining everything, and taking care of everything. We
trusted and loved her since then and love her even more as time passes by. For four years we lived there, she was
the one we always went to. For example, she recommended someone for renovating our bathroom. Last summer, we
wanted to sell the house and looked for a new one in Brookline. Everyone who had similar experience would know
how tricky or even difficult to make these two events happen smoothly. Again, we were impressed by how much Sue
contributed to the whole process. She laid out a plan for us at the beginning and kept the plan flexible to
accommodate the fast changing housing market. She came with us to every open house. She took care of numerous
details from document preparation, taking photos, listing the house on the market, having multiple open houses. Now
everything came to a happy ending and I can’t thank her enough! If we are going to sell or buy a house in the future,
we’ll go to Sue for sure. She is definitely one of the best and I strongly recommend her.
Sue worked with us through a 6-month search process for a single family home. We are very picky
and were new to the nuances of single family homes (coming from a condo in Brookline), and initially
had no idea what we were looking for. Sue was incredibly patient throughout the process, and gave
us great advice to help us narrow down our search. She met us at open houses to give us advice;
one great thing about Sue is that her advice is always tailored to individual tastes, and she really
worked to understand our living situation (2 small kids!) and customize her advice accordingly. She
has deep expertise about the local area, schools, neighborhoods, and value.
Once we found a home, Sue was really patient, supportive, and responsive through the negotiation
process. We've found that many in the real estate business are not always sympathetic to the stress
the process can cause to homebuyers; Sue is completely the opposite, and was really a lifeline as
we navigated through the seller, seller's agent, lawyers, banks, inspectors, etc. She is incredibly
responsive, with responses by email / text / phone usually coming within a few hours. She was also
very flexible with her schedule to meet us for home showings or other visits, even for several hours
at a time. In summary - Sue is fantastic and I have been recommending her to everyone I know!
The following review pertains to the home sales side of Metro, and agent Sue Carroll, who couldn't
have been more knowledgeable, patient and helpful holding our hand through what otherwise
would've been a traumatic, and most likely (without her help) doomed, process, if we'd just gone out
on our own and winged it. Thanks Sue!
I bought 2 properties with Sue in 2013. She was VERY excellent! She was very
knowledgeable, responsible, detail-oriented, and always on time with
appointments. I was a first-time home buyer when I bought the first property.
Sue literally walked me through all of my confusions, concerns,
and uncertainties. She was very patient, and easy to communicate with. She
always gave me heads-ups on what I needed to expect to do in the next step,
which helped me a lot, as a first-time buyer. She also had great network in the
field of real estate. At the time when I was looking for the second property, she
was able to find me privilege through her network to see the property before
listing. Last but not least, I'd like to emphasize that Sue is a fast responsor on
both emails and phone calls. It was very important to fight for a good property
especially when market is as hot as in summer 2013, i.e., going to open house
on Sunday afternoon and getting an offer in by evening. Therefore, I
recommend Sue with no hesitation!